We know how daunting lodging a claim can be – and it’s often at a time when things can be a little chaotic for you, so we want to make the process as painless as possible.
Our new online claim forms mean that you can complete the documents on your phone or computer, with out having to make phone calls or deal with tons of paperwork.
Remember, the more information you can provide us (including receipts and quotes etc), will make the claim process faster and more streamlined.
Once you submit the claim form, it will be emailed to us (at office@tibrokers.co.nz). We will then confirm back to you that we have received your claim form and discuss with you if any further information is required. Once we have checked your submission, we will forward it to your insurer for their consideration. Please remember, that this is effectively a legal document, so all information provided must be true and correct.
From there, your insurer will be in touch with us/your repairer to review the claim.
The complexity of the claim and the information provided, will have a direct bearing on how long it will take to settle your claim.
For any other claims - or if at any time, you have any questions, please email office@tibrokers.co.nz – or call 03 545 1759
Windscreen Claims
Contact your preferred glass repairer, quote your insurer and policy number (or just give them our details). No need for a claim form - too easy!
View full details
Property + Motor Claims
For all other claims, please complete our online claim forms. We’re here to help you work through your claim.
For other claims (such as liability claims), please contact us.
Claim Forms
Household + Contents Claim Form
Commercial Property Claim Form
Motor Vehicle Claim Form (includes boats + trailers)
For other claims (such as liability claims), please contact us.
More Information
Find more information about the claims process.
Emergency Claims
In the event of an emergency claim, where you cannot reach us, there are a few things you can do.
Firstly, remember people take the first priority. Get out and stay safe! Contact emergency services if necessary. If (and only if) it is safe, you can mitigate further loss (ie: Broken window on Friday night? Get a hammer and board it up). Car broken down in the middle of the road? Call a tow truck. Your policy will more than likely cover you to help mitigate any further losses. If you need an assessor urgently, you can contact our emergency claims team at Crawfords - 0800 524 765. They will contact us the next business day to let us know what happened, if you can’t.
Windscreen Claims Process
You can instantly complete a windscreen claim and booking using our partner
Book + Claim OnlineYou can contact us directly if any assistance is required.
1.
Make contact with your preferred auto glass repairer.
2.
Quote your insurer and policy number (or just give them our details).
3.
You’re done! No need for claim forms - too easy!
All Other Claim Enquiries
For all other enquiries, get in touch with us via phone, email or messenger!
Phone
03 545 1759
Email
office@tibrokers.co.nz
Messenger
@tibrokersnz
If your claim is an emergency, you can call us 24/7
Not able to reach us? Click here.
Contact
299b Queen St Richmond
Megan Holland
Commercial Broker Support / Broker / Admin support
FSP 600990
021 982 763megan@tibrokers.co.nz